Terms and Conditions

1. 1:1 Nutritional Programmes Our 1:1 programmes represent a commitment of time and clinical expertise. Initial Consultation: If you cancel your initial consultation with more than 48 hours notice, a full refund will be issued. Cancellations made within 48 hours may incur a late cancellation fee. In-Progress Programmes: If you choose to withdraw from a multi-month programme before the initial consultation is held, a full refund will be issues. Bespoke Assets: Please note that refunds are not available on in progress programmes once the custom meal plans have been delivered due to the digital nature of the work. The fees cover the intellectual property and time spent creating the plan. Once the intial consultation has occurred and the meal plan has been delivered, the service is considered "rendered". 2. Functional Testing (Food Intolerance & Microbiome) We partner with external laboratories to provide clinical-grade testing. Before Kit Dispatch: If you change your mind before the test kit has been dispatched from the lab, a full refund (minus a small admin fee) is available. After Kit Dispatch: Once a test kit has been mailed to you, the cost of the kit and shipping is non-refundable. Completed Tests: Once a sample has been received by the laboratory and processing has begun, no refunds can be issued under any circumstances. 3. Gut365 App Subscription Monthly/Annual Subscriptions: Access to the Gut365 app is billed in advance. You may cancel your subscription at any time through your account settings. Access: Upon cancellation, you will retain access to the app until the end of your current billing cycle. We do not offer pro-rated refunds for mid-month cancellations. 4. Digital Products & Resources Due to the immediate access and "consumable" nature of digital downloads (e.g., recipe e-books, educational PDFs, or pre-recorded webinars), these items are non-refundable once the download link has been sent or accessed. Mentoring Services Refund Policy My mentoring services are designed for those ready to commit to deep personal and professional growth. Because mentoring relies on a reserved block of time and a dedicated 1-to-1 relationship, the following terms apply: 1. Mentoring Packages & Sessions Individual Sessions: Cancellations or requests to reschedule must be made at least 24 hours in advance. Failure to provide sufficient notice will result in the session being forfeited without a refund. Unused Sessions: If you purchase a multi-session mentoring bundle and decide to discontinue the relationship, you are required to give 2 weeks notice. Any refund on any unbooked sessions will have an administrative and processing fee. Completed Sessions: No refunds will be issued for sessions that have already taken place. 2. The "Commitment" Period Mentoring often involves an initial intensive phase where resources and strategy documents are shared. Digital Onboarding: Similar to my nutrition plans, any custom strategy documents, audit reports, or proprietary mentoring toolkits delivered digitally at the start of our engagement are non-refundable. Termination: Either party may terminate the mentoring relationship with 2 weeks notice. If I (the Mentor) choose to terminate the agreement for reasons other than a breach of terms, you will be refunded pro-rata for all remaining sessions. 3. Non-Transferability Mentoring sessions are non-transferable. They are specifically tailored to your individual goals and cannot be "gifted" or sold to a third party once the initial discovery or intake session has been completed. 4. Late Arrivals Time is a shared resource. If you are late to a scheduled mentoring call, the session will still end at the originally scheduled time to respect subsequent appointments. No partial refunds or "make-up time" will be provided for late starts. A Note on Success: Mentoring is a collaborative process. While I provide the framework, tools, and guidance, the results depend on your implementation and engagement. As such, refunds are not provided based on "expected outcomes" or subjective satisfaction, but rather on the delivery of the service itself.